How can we help you? Search our knowledge base or browse topics below.

Subscription. Everything you need to know about your subscription.

Is there a free trial?

The free plan is effectively an unlimited trial — you can use teilen.bio free forever with up...

Updated 43 minutes ago

Do you offer refunds?

Yes, on request. For monthly plans we stop charging at the end of the current billing period. For...

Updated 1 week ago

How do I downgrade my plan?

Go to Account → Subscription and choose a lower plan. The change takes effect at the end of...

Updated 3 weeks ago

How do I upgrade my plan?

Go to Account → Subscription (or the pricing page), pick the plan you want and check out via...

Updated 3 weeks ago

How will I be charged?

You will be charged at the beginning of each period automatically until canceled.

Updated 2 months ago